• kevin5876

Am I crazy to fire my biggest customer

Updated: Jul 13

Deep-rooted perceptions of the primacy of the customer above everything else can result in leaders having a fatal blind spot that can allow real problems to fester.


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Don’t throw out the baby

Sometimes when we discover a new approach, we get so intoxicated with its value that we forget the old one that served us so well in the past. As I look back at my own life experiences I realise that

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